Frequently Asked Questions

In order to make things as easy as possible, we have listed some of the most frequently asked questions. If you have any questions regarding the booking of your course, you may find the answer below. If your particular question doesn't appear below, you can ask it by completing the form at the bottom of the page.

When should I book on my course?
As soon as possible. Places on our courses are highly sought after as they are 'The Courses' to do for resettlement in telecommunications.

How do I book onto a course?
Go to our online booking service and complete the necessary forms. Should you have hard copies of our application form, complete it and send it to the office address detailed on the form.

Do I need any previous experience in telecommunications?
No previous experience is required for courses A through to D as these are designed for absolute beginners as well as those who have had previous experience. However for those intending to do a stand-alone, one week BTEC course some prior knowledge is required. This is because these are advanced technical courses.

Do I need to be a Forces Leaver to do the training?
No. Our courses are suitable for anyone looking to pursue a career in telecommunications. We train as many non Forces personnel as Forces Leavers.

How do I make a provisional booking?
Go to our contact us page and email your provisional booking, alternatively telephone 01522 880900.

What documentation do I need to complete?
The CTTS application form. MOD Forces Leavers will require the "Appendix 1 Agreement by a Civilian Firm to provide Pre-Release Vocational Training or Work Experience for a Member of the Regular Forces 1746" to be stamped and signed. This can be emailed, faxed or posted to us for completion at your earliest convenience once a provisional booking has been made. This form can be obtained from your Unit Admin Office.

How do I know if there are any places left on the course dates I want?
Telephone or email our offices to check availability. If you make a provisional booking and it is confirmed, this will be held for a period of seven days only pending receipt of your deposit and application form.

Is my deposit refundable?
Yes, less an administration fee of £20, providing we are given 21 days notice before the course start date of your wish to cancel your place either by email or letter.

What happens once I have paid my deposit?
You will receive a full set of joining instructions giving you all the information you require to attend the course. MOD Forces Leavers will receive all the necessary documentation, including a breakdown of course costs and accommodation for submission to Unit Pay Offices. In addition, on receipt of your deposit, you will automatically be put on our Job Search Database and we will be actively seeking employment opportunities on your behalf before you even set foot into the training centre.

What courses should I do?
CTTS firmly believe that you should maximise your employment prospects by taking the course that offers you the best value in terms of qualifications gained and money spent. This would be course A, which involves seven weeks based at our training centre, followed by two weeks in-field training at a date convenient to you.

Where can I find out more information?
Attend one of our FREE one day seminars. For details see our home page or fill in the form in the information pack and return it to our offices. Should it not be possible for you to attend the seminars, email or call our offices to arrange a personal visit.

As an MOD Forces Leaver, when should I undertake my resettlement training?
First and foremost, when your unit allows you. Apart from that, there is no right or wrong answer. It depends on your individual preference whether you wish to undertake your training early and have more time to circulate your CV and find suitable employment. Or, undertake your training leading to your termination leave so that you are ready to go straight into employment upon completion of your in-field training.

When can I undertake my in-field training?
When you want to. You choose when you arrive at the training centre whether you wish to undertake your in-field training upon completion of the course or at a later date to suit your commitments. All clients will make contact with their work placement provider prior to departing from our training centre to confirm arrangements.

Where will I undertake my in-field training?
We will endeavour to place you in the area of your choice, which is usually where you intend to seek employment.

As an MOD Forces Leaver, how do I get my resettlement funding?
Speak to your Unit Pay Office, your Resettlement Officer or a Career Transition Partnership Consultant, they are in the best position to advise you.

Can I use Enhanced Learning Credits?  You can use your ELCs for our courses.  Our ELC Provider Number is 1323. 

When are the course fees due?
Course fees should be cleared in our account on or before the course start date.  We will contact you a week before the course starts to give you the payment options.  Usually fees are paid by internet or telephone banking or by cheque.  All credit, debit and charge cards will incur a 2% surcharge, so payment by this method is not recommended.

What support do I get after completing the course in gaining employment?
All clients are held on our Job Search Database for life. CTTS continually monitors the employment trends within the telecomms industry and should opportunities arise within your geographical area, we will contact you. We also constantly receive requests from employers for personnel to fill their current vacancies. Again should these be in your geographical area, we will contact you.